FAQ

Do you ship nationwide? Yes! We ship across the entire United States.

How much is shipping? Free delivery on orders over $75. Standard shipping rates apply for orders under $75.

Where are your products from? We import authentic products from Germany, Poland, Italy, France, Hungary, Belgium, Austria, Great Britain, Scandinavia, Eastern Europe, the Middle East, and more.

How long does shipping take? Typically 3-7 business days depending on your location.

Can I pick up my order? Contact us at (707) 527-0319 for local pickup options in Santa Rosa, CA.

Do you carry halal or kosher products? Yes! We carry a selection of halal and kosher certified products. Look for the halal and kosher tags on product pages.

How do I track my order? You'll receive a tracking number by email once your order ships.

Why was my order refunded or cancelled? There are a few reasons you may have received a refund. First, our online store inventory is not always perfectly synced with our physical store in Santa Rosa, CA — an item may show as available online but have already sold out in person. Second, as a small European import store, some products may become suddenly unavailable due to current US tariff policies or international shipping disruptions, which can prevent us from receiving new stock entirely. If a product cannot be fulfilled, we will always notify you and issue a full refund promptly. For questions about a specific refund, contact us at theextrausermail@gmail.com or (707) 527-0319.