Shipping

European Food Store ships from our shop at 2790 Santa Rosa Ave, Santa Rosa, California. We have been importing European groceries since 2011. If anything below does not answer your question, please call us on (707) 527-0319 — we would rather talk it through than have a parcel go wrong.

Order processing

Orders are picked and packed from shop stock. We aim to dispatch within one to two working days. We are closed on Mondays, so orders placed over a weekend are picked up on Tuesday.

What we can ship, and where

Shelf-stable groceries — shipped across the United States

Tinned fish, crispbread, tea, coffee, pasta, cereals, honey, jam, seasonings, canned goods, and sweets that do not melt. These travel well and we ship them nationwide.

Chocolate, marzipan and other heat-sensitive items — western states

Chocolate, marzipan, chocolate-coated biscuits and wafers soften, bloom and arrive ruined after a long spell in a hot truck. We ship these to California, Oregon, Washington, Nevada and Arizona.

We handle heat by the season, not by the state. All five states are served year-round. During hot weather we will either pack the order in insulated packaging, with the additional cost agreed with you first, or contact you to postpone or cancel it. Las Vegas in July is hotter than Phoenix in December, so we judge each order by the weather at the time rather than by a permanent list.

If you place an order for a heat-sensitive item outside these states, we will contact you before shipping anything rather than send a parcel we expect to arrive spoiled.

Chilled and frozen foods — in store only

Cheese, butter, fresh sausage and anything else that must stay cold are not shipped. These are available for collection at the shop. If you would like chilled goods delivered locally in Sonoma County, call us and we will arrange it directly.

Beer, wine and spirits

We do not sell alcohol online. Alcoholic drinks are available in the shop only, to customers aged 21 or over, with valid photo identification.

Shipping charges

Shipping is calculated at checkout from the weight of your order and its destination. The full cost is shown before you pay — there are no charges added afterwards, with the single exception of insulated packaging for heat-sensitive orders, which we always agree with you in advance.

When your parcel arrives

Please check your order on arrival. If anything has arrived damaged, melted, or is missing, contact us within 7 days with your order number and a photograph, and we will put it right. Photographs genuinely help — they tell us whether the problem was the packing or the journey, and they mean we can resolve it without sending the item back.

See our Refund policy for returns.

Collecting from the shop

You are welcome to collect an order from the counter at 2790 Santa Rosa Ave. Please call us on (707) 527-0319 to arrange it and we will have it ready and set aside for you.

Questions

Call (707) 527-0319 during shop hours. We are a small family shop and it is usually quickest to ask us directly.